We are pleased to offer our customers with complimentary UPS Ground and USPS Priority Shipping to all orders within the continental US. You may select the free economy option at check out. For orders shipping outside the continental US please contact a live representative for shipping pricing before placing an order.
We value your time, therefore, we will do our best to process and ship all orders placed before 12pm PST. If your order does not meet our cut off time allow for 1 business days for processing. Please note all orders placed on weekends, Fridays, or on a holiday will not be processed until the following business day.
Should you have any further question regarding shipping information please contact us at 1-714-264-4354 Monday-Friday 8AM-3PM PST.
We trust that our product are of the best quality, organic and natural, items in the market. If you are not 100% satisfied with your purchase. Return the items within 30 Days of purchase date (purchase date will be defined as date stated in the invoice). Please enclose your order invoice and return form with the shipment. Refunds will be issued within 1 week of return dilevery date. No returns will be accepted after 30 days or if washed.
Items may be subjected to a 15% restocking fee if the item returned is not in NEW or LIKE NEW conditions.
Ship Returns to:
1121 E. Santa Ana Blvd.
Santa Ana, CA 92701
We offer a variety of products, if for any reason the item ordered did not meet your expectations. We are here to help you in selecting the best possible fit for you. For all exchanges please contact us directly 1-714-264-4354.
Our latex toppers might be hard to repackage use these guidline for repackaging.
1. Using the length side of the topper tri-fold it.
2. Roll topper as tight as possible.
3. Use ties to secure topper or place into a bag.
4. Seal the bag and vacuum air out if possible.
5. Place in box or send as is.
Try to avoid using tape directly on the topper and be sure to use a sturdy bag.
Working directly with Organic Textiles we are able to offer our customers their 5 Year Warranty for our latex pillows, sheets sets, duvets, and toppers. For any further information please contact them directly.
This is our Item Refund Only Return Policy. Items covered by this policy (those products for which Welllivingshop states "This item may be returned for a refund within 30 days only") must be returned to Welllivingshop within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Welllivingshop.com, and not the mere issuance of an RMA. For RMA, please email us at firstname.lastname@example.org